Money Back Return Policies

Usual comes with a free trial or demo

You would try it with the trial or demo and decide if you want it or not

If you want it after using the trial or demo you would then purchase a license to use it via the normal payments methods.

May be bought directly on the internet.

A money back return for the base software price can be made if:

It does not work as advertized within 30 days of purchase.

There are 'serious' problem bugs preventing the operation or usage of the product that cannot be resolved by AaaTeX within 30 days of notification (with proper documentation that is discussed in our documentation and on www.AaaTeX.com/Support.htm. (Please see disclaimer below).

This does not include setup and customization costs.

Changes are made to an existing 'off-the-shelf' product or this is a new program or product.

One of our many other products that are not yet ready for the 'mass market'.

A money back return can be made if:

The product does not function as was 'contracted'.

There are 'serious' problem bugs preventing the operation or usage of the product that cannot be resolved by AaaTeX within 30 days of notification (with proper documentation that is discussed in our documentation and on www.AaaTeX.com/Support.htm). (Please see disclaimer below).

There is are NO money back returns if the product performs as discussed, written and/or verbal, (the requirements or specifications that the customer provides).

This normally does not include setup and customization costs.

It is withn 60 days of purchase.

No program is given to the customer but work is done either on the customer's computer or ours. This does NOT include contract programming in which is done on an hourly basis and has no money back returns. This does include email/phone support.

A money back return can be made if:

We fail to meet our do what we were 'contracted' to do within 30 days of notification (with proper documentation that is discussed in our documentation and on www.AaaTeX.com/Support.htm. (Please see disclaimer below).

It is withn 3 days of purchase.

This was NOT a 'best attempt' method.

There will be NO Money Back Returns:

You do no like the answer given as a result of email/phone support.

This was a 'best attempt' method.
 

No money is given back for contract work, i.e programming, design, etc.