Support For Products
We offer Remote Support for Setup, TroubleShooting and Training.
Thie can be done with Windows Remote Assistant, your tools
or UltraVNC.
This must be scheduled.
Click
here for UltraVNC Remote Support
Downlown this quick file, Run/Open, etc. Then
double click on Remote Support..
You
should see a screen as this one. Click here
Off-the-Shelf Products: |
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Defects: |
We will provide FREE fixes for defects that are critical
in nature (i.e. prevent the use of the product) for current
products. Currency is defined as the current version and 1
back. So if a product is Build1.3.4 then Build 1.3.x and Build1.2.x
are current and supported.
Time spent on defects which turn out NOT TO BE OUR PROBLEM
(see disclaimer below) may be billable at our normal support
rates.
Non critical defects will be fixed upon our disgression. |
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Setup and usage: |
We will normally provide up to 30 minutes of FREE email/phone
support with the 'purchase' unless otherwise stated. It is
your responsibility to keep backup copies of the install files
and to backup the folders. |
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Backups: |
It is the customers responsibility to back
frequent backups of the program install files and program
folder (c:\Program Files\AaaTeX\...). These files will be
required to install on other computers or to restore to a
new system. |
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Phone/Email: |
We normally provide free phone/email support for 60 days
from time of purchase unless otherwise stated for paid products
(not free products). |
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Optionally unless otherwise
stated there is a support plan which can be purchased
at the time of product pruchase for $150
us/yr to provide up to 4 hours per year
per product of electronic (email/Remote Access, etc.)
or phone support |
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Upgrades (if available) will be provide free from our web
site for 1 year from purchase. Fees may be charged after that
time and will be posted on our web site. |
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Custom Products: |
Please see
our policies for details on the free support time.
Any changes required that is not covered in our policies is
at our current support rates. |
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Usual Documentation required
to solve a problem. |
Please check the product documentation but it usually includes:
Debug log file
Err log file
Configurations Settings (ini) file
The file(s) that are input
Any output file that the program should be creating
The Exact error message or Exact word, phrase
or number that is incorrect and what you think it should be.
Your company file may be required. |
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Moving the Product to other computers: |
Please use the following procedure:
Install the program's package (original install
file with format productnamePackage.exe)
Copy the program folder ontop of the newly created
folder from above. Folder name is usually c:\Program Files\AaaTeX\productname
Additional modules may request a download when
the program starts (i.e. qbFC).
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Prices for support that are
not covered above is $125
us/hr. |
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If you need support please
contact us from our contact page above or click here.
Click here to email support.
If you need to send us files too large for email please click
here to go to our upload page - www.AaaTeX.com/Upload.htm
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| Disclaimer: AaaTeX Corp. is not responsible
for problems and/or damage in any of our products, software
or service as the result of problems in the software foundation
to our products, software or services (i. e. Operating System,
Internet, Web Site, Web Shopping Cart or base program provided
by another company). In no case shall AaaTeX be responsible
for more that the purchase price. |
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