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Support For Products

We offer Remote Support for Setup, TroubleShooting and Training. This can be done with Windows Remote Assistant, Windows remote Desktop, GoToMeeting, your tools or UltraVNC.

This must be scheduled.

Please visit our Free Community Forum to ask questions, etc.

If you need to copy our products to a new PC click here

If you need to get a production version just register - click here.

If you need to upload.

use our protocol AaaTeXFTPConnect

If you need to send us files that are too large to email, please click here to visit our upload page www.AaaTeX.com/Upload.htm

Off-the-Shelf Products:

We provide FREE fixes for defects that are critical in nature (i.e. prevent the use of the product) for current products. Currency is defined as the current version and one back. So if a product is Build1.3.4 then Build 1.3.x and Build1.2.x are current and will be supported.

Time spent on defects which in turn is not our problem (see disclaimer below) may be billable at our normal support rates.

Non critical defects will be fixed upon our discretion.

We normally provide up to 30 minutes of FREE email/phone support with the 'purchase' unless otherwise stated. It is your responsibility to keep backup copies of the installed files and to backup the folders.

It is the customer's responsibility to make frequent backups of the program installation files and program folder (c:\Program Files\AaaTeX\...).As these files will be required to install on other computers or to restore to a new system.

We normally provide free phone/email support for 60 days from time of purchase unless otherwise stated for paid products (not free products). Please use our free forum whenever possible.

Upgrades (if available) will be provided free from our web site for one year from purchase. Fees may be charged after that time and will be posted on our web site.

Please see our policies for details on the free support time. Any changes required that is not covered in our policies is at our current support rates.

Please check the product documentation, it usually includes:

Debug log file

Error log file

Configurations Setting (ini) file

The file(s) that are input

Any output file that the program should be creating

The Exact error message or Exact word, phrase or number that is incorrect and what you think it should be.

Your company file may be required.

Moving the Product to other computers:
Please follow the following procedure: It varies with the operating system(s).

(W2003 is like XP, W2008, , WIndows 7 is like Vista)

Additional modules may request a download when the program starts (i.e. qbFC).

The main idea is to install the basic packages then copy the folders from the existing system to the new system. Program Files to get the same executables and the working folder for the support files (i.e. config settings, maps, etc). Early versions on XP like systems used the program files folder as the working folder. Debug and error logs don't need to be copied.

If you are not technically aware, please have a competent technical assistance

XP to XP

Install the program's package (original install file with format productnamePackage.exe)

Copy the program folder on top of the newly created folder from above. Folder name is usually c:\Program Files\AaaTeX\productname

Newer Editions of our Programs are now using the Shared Documents Folder instead of Program Files in XP like systems

Vista to Vista

Install the program's package (original install file with format productnamePackage.exe)

Copy the program folder on top of the newly created folder from above.
c:\Program Files\AaaTeX\productname and
c:\ProgramData\AaaTeX\productname (this folder may be hidden)
c:\Users\Publc\Public Documents\AaaTeX\ProductName (if there)

Newer Editions of our Programs are now using the Public Documents Folder instead of ProgramData in Vista like systems. The program will copy the old working folder to the new one.

XP to Vista

Install the program's package (original install file with format productnamePackage.exe)

Copy the program folder on top of the newly created folder from above.
c:\Program Files\AaaTeX\productname and
c:\Documents and Settings\All Users\Shared Documents\AaaTex\productname (less any executables exes, dlls, ocx, etc).
BEFORE you start the program

Newer Editions of our Programs are now using the Shared Documents Folder instead of Program Files in Vistalike systems and Public Documents Folder instead of ProgramData in XP like systems.

Vista to XP

Install the program's package (original install file with format productnamePackage.exe)

Copy the program folder on top of the newly created folder from above.
c:\Program Files\AaaTeX\productname and THEN

c:\ProgramData\AaaTeX\productname (this folder may be hidden) onto
c:\Program Files\AaaTeX\productname

Then copy the program itself
BEFORE you start the program

Register to make it a production copy

Bring up your production QuickBooks Company file (Not for QB Online)

Start the Program

From the Program's Help click on Register

Enter the Company name that you used when purchasing the product on our eCommerce system

Click Online Registration

You should see a message as 'Registered as nnnnn Edition ...'

Click on Quit and Restart the program

If you need support please contact us from our contact page above or click here.

Click here for email support.