Support For Products

We offer Remote Support for Setup, TroubleShooting and Training. Thie can be done with Windows Remote Assistant, your tools or UltraVNC.

This must be scheduled.

Click here for UltraVNC Remote Support

Downlown this quick file, Run/Open, etc. Then double click on Remote Support..

You should see a screen as this one. Click here

Off-the-Shelf Products:

We will provide FREE fixes for defects that are critical in nature (i.e. prevent the use of the product) for current products. Currency is defined as the current version and 1 back. So if a product is Build1.3.4 then Build 1.3.x and Build1.2.x are current and supported.

Time spent on defects which turn out NOT TO BE OUR PROBLEM (see disclaimer below) may be billable at our normal support rates.

Non critical defects will be fixed upon our disgression.

We will normally provide up to 30 minutes of FREE email/phone support with the 'purchase' unless otherwise stated. It is your responsibility to keep backup copies of the install files and to backup the folders.

It is the customers responsibility to back frequent backups of the program install files and program folder (c:\Program Files\AaaTeX\...). These files will be required to install on other computers or to restore to a new system.

We normally provide free phone/email support for 60 days from time of purchase unless otherwise stated for paid products (not free products).

Upgrades (if available) will be provide free from our web site for 1 year from purchase. Fees may be charged after that time and will be posted on our web site.

Please see our policies for details on the free support time. Any changes required that is not covered in our policies is at our current support rates.

Please check the product documentation but it usually includes:

Debug log file

Err log file

Configurations Settings (ini) file

The file(s) that are input

Any output file that the program should be creating

The Exact error message or Exact word, phrase or number that is incorrect and what you think it should be.

Your company file may be required.

Moving the Product to other computers:

Please use the following procedure:

Install the program's package (original install file with format productnamePackage.exe)

Copy the program folder ontop of the newly created folder from above. Folder name is usually c:\Program Files\AaaTeX\productname

Additional modules may request a download when the program starts (i.e. qbFC).

If you need support please contact us from our contact page above or click here.

Click here to email support.

If you need to send us files too large for email please click here to go to our upload page - www.AaaTeX.com/Upload.htm